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Complaint Resolution

If you have a complaint against any Child Support Office for any action or inaction regarding your child support case, you have the right to request complaint resolution. Prior to filing a complaint, we attempt to resolve any complaints through your caseworker and/or their supervisor. If you are still not satisfied with the results:

  • You can initiate a complaint in writing by completing and submitting a Complaint Resolution Form to any Child Support Office, the form can be found here or by calling (866) 901-3212.
  • Your request for complaint resolution must be made within 90 days from the date you knew, or should have known, about the subject of your complaint.
  • The Child Support Office has 30 days from the date it receives your complaint to give you a written resolution of your complaint. The Child Support Office will contact you if it needs more information or time to resolve your complaint.

State Hearing Process

You have a right to a State Hearing if you have gone through the complaint resolution process and you are not satisfied with the Child Support Office's written response to your complaint:

  1. Your request for a State Hearing must be made within 90 days of the date you received the Child Support Office's written decision to your complaint.
  2. If the Child Support Office does not respond to your complaint in writing, you must request a State Hearing within 90 days from the date of your complaint to the Child Support Office

You may contact the Ombudsperson Unit at (866) 901-3212 or email centralsierra@centralsierra.cse.ca.gov. 

The following issues are not subject to the complaint resolution process:

  • Child Support issues requiring a motion, order to show cause, or appeal in court
  • A review of any court order for child support or child support arrears
  • A court order or equivalent determination of parentage
  • A court order for spousal support
  • Child custody or visitation determination
  • Complaints of alleged discourteous treatment by a local child support agency employee, unless such conduct resulted in a hearable action or inaction